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Normally, we will keep your number for 120 days if you do not use our service. However, you may also keep your Lycamobile number for up to 1 year without using our service. Just dial <*139*9999#> from your Lycamobile number and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 5€ will be deducted from your balance.

Under our terms and conditions Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If not please call our Customer Services team on 01 77 72 23 22 and they will be happy to help you.

If your SIM does not work when you first enter it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 3 months this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock

If you have had your handset for less than 3 months you should ask your handset provider how much it will cost to remove the SIM lock.